Widerrufsrecht
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Yanet: Returns and Exchanges
Eligibility for Returns
We accept returns within 14 days of delivery.
- Items must be unworn, unused, with tags attached, and in original packaging.
- A receipt or proof of purchase is required.
- A 15% restocking fee will be deducted from the refund amount for all eligible returns.
How to Initiate a Return
Email us at [email protected] with your order number and reason for return.
Once your return is approved, we will provide return instructions and the shipping address.
Customer Responsibility
Customers are responsible for return shipping costs, unless the item is damaged or incorrect.
Damaged or Incorrect Items
If your item is damaged or incorrect, please contact us immediately at [email protected] for assistance.
Non-Returnable Items
- Custom-made or personalized products
- Final sale items
- Gift cards
- Items marked as “Final Sale” on the product page
- Daily Fortune Bracelet Collection (Discounted Price) – Non-returnable
Exchanges
For exchanges, please return the original item first. Once the return is accepted, place a new order separately.
Restocking Fee
A 15% restocking fee applies to all returned items that meet the eligibility criteria.
This fee will be automatically deducted from the refund amount.
EU Customers – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Returned items must be in unused condition with all original packaging and proof of purchase.