Return & Exchange Policy

Returns & Exchanges

We want you to feel confident in your GinaKimKR purchase. If you need help with your order, please contact us.

30-Day Return Window

You may request a return within 30 days of delivery. Customers in the EU also have a 14-day cooling-off period in accordance with applicable regulations.

Return Conditions & Shipping Costs

For change-of-mind returns, items must be unworn, unused, and in their original condition, with their original packaging and all tags attached.

  • Proof of purchase is required.
  • No restocking fee applies.
  • Our return address is in Qingdao, China. For change-of-mind returns or exchanges, customers are responsible for return shipping costs, including when the original order qualified for free shipping.
  • International return shipping can be costly. Please check the shipping cost before sending your return. We recommend using a tracked shipping service and keeping your proof of postage.
  • For exchanges, please contact us first to confirm availability and any shipping costs for the replacement.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please email us as soon as possible with your order number and clear photos of the item and packaging. Please keep the item and packaging until we confirm the next steps.

Once the issue is confirmed, we will arrange a replacement or refund at no additional cost to you. If a return is required, we will cover the return shipping. Please contact us before sending anything back.

How to Request a Return

Email hello@ginakimkr.com with your order number, the item you wish to return, and the reason for your request. Once your return is approved, we will provide shipping instructions and confirm the full return address.

Yellim Jewelry (GinaKimKR Returns)
Qiantian Industrial park, Chengyang-qu, Qingdao, Shandong, China

Please wait for our return instructions before shipping your item so we can identify and process your return correctly.

Items Excluded from Change-of-Mind Returns

  • Post earrings: For hygiene reasons.
  • Personalized items: Made specifically for you.
  • Gift cards.
  • Items clearly marked “Final Sale” at the time of purchase.

These exclusions do not apply to confirmed damaged, defective, or incorrect items. Your applicable statutory rights are not affected by this policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time. For change-of-mind returns, return shipping costs are not reimbursed.

Before You Order

Please review the product photos, available videos, measurements, and material details before purchasing. If you have questions about size, fit, or appearance, email us before placing your order. We will be happy to help you choose.